The city of
Utility Services & Payment Procedures
Water, Sewer, Garbage and Stormwater
The City bills approximately half of its customers on the 15th and half on the 30th. Bills are due 15 days after the billing date. A 5% penalty is added once accounts become past due. If the account remains past due, the services are discontinued approximately 40 days following the billing date. If the account is disconnected for non-payment, reconnect fees of $50 each are required for water and gas.
We accept payments by mail, in person during posted business hours, online with a convenience fee, or at our conveniently located drop boxes. The City has installed payment drop boxes at the following locations:
Rubos on Highway 30.
Lee Street entrance of the Municipal Building parking lot
At the entrance of the Customer Service Center
Drop Box Locations
For your convenience, the City has installed payment drop boxes at the following locations:
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Rubos on Highway 30.
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Lee Street entrance of the Municipal Building parking lot
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At the entrance of the Customer Service Center
New Services
To establish any of our utility services, citizens must visit our Customer Service Center at 217 W. Forsyth Street during regular business hours. We require original signatures, picture identification, and in the case of rentals, a copy of the rental agreement or rent receipt. All forms of payment except checks are accepted for security deposits. Security deposits are based on a risk assessment utilizing Online Utility Exchange. The security deposits for water service range from zero to $125.00. The security deposits for natural gas service range from zero to $225.00. Customers whose deposits are waived have a $25.00 connection fee for water service and $25.00 connection fee for natural gas service. Residential deposits may be waived if the customer provides a letter of credit from another utility company. After two years of excellent credit, the deposits are credited to the customer utility account. Commercial customer deposits are based on a monthly average usages calculated by our Customer Service Representatives. If services are discontinued, the deposits are applied to the final bill.
Connections for new facilities will require tap fees for both sewer and water.
New Service Line
If you are interested in obtaining a new water, gas or sewer service line to your residence, you should make application through the Utility Billing Department at 217 W. Forsyth Street. The department will contact you to obtain information to determine the size of service necessary. We will then tell you about the cost associated with line installation.
Equal Payment Plan
Natural Gas rates fluctuate monthly with market price. Because of these fluctuations and the heavy usage of gas during the winter months, the City offers an “Equal Payment Plan”. In order to qualify for the plan, the customer account must be in good standing. The application must be submitted before March 1st with the understanding that the contract is in effect for an entire year. Annual renewal is not necessary, but we must be notified in writing by March 1st to discontinue an existing contract. To learn more about the plan, please see the application link below.
Equal Payment Plan Application
Senior Discount
The City offers a 10% senior citizen discount on water, sewer, and gas services. To learn more about the qualifications, please see the application link below.
